FAQ

General

Where is Creative Systems Located?

We're based at 165 Grote Street, Adelaide SA 5000.

How can I contact your team?

Reach us via sales@creativesystems.net.au or call 0479 111 451. You can also use the Contact form on our website.

Are your products Australian made?

Yes, most of our furniture is locally manufactured in South Australia, supporting local craftsmanship and short lead times.

Do you work with government and commercial clients?

Yes, we regularly supply furniture to government departments, interior designers, and commercial enterprises.

What makes your furniture sustainable?

We prioritise local manufacturing, use sustainable materials where possible, and support the South Australian supply chain.

Can I see examples of your completed projects?

Yes, visit our Projects page for recent case studies and inspirations.

Do you offer environmentally friendly options?

Yes, we offer a range of sustainable and eco-friendly furniture solutions.

How do I see the prices?

Contact us at sales@creativesystems.net.au or visit our shop at 165 Grote Street, Adelaide, 5000 to learn more about the prices.

Orders

How do I place an order with Creative Systems?

Browse our online store, add items to your cart, and proceed to checkout. For custom or bulk orders, contact us directly at sales@creativesystems.net.au

Can I request a formal quote?

Yes! Add products to your cart and request a quote or contact us for a tailored proposal.

Do you offer trade or bulk discounts?

We welcome commercial, government and trade enquiries. Contact us for a custom quote based on your project scale.

Can I modify or cancel my order after placing it?

Contact us as soon as possible. As most items are made to order, cancellations may not be possible once production begins.

Can I request a product catalogue?

Yes, contact us to request a digital or printed catalogue.

Can I order custom-sized furniture?

Absolutely. We specialise in made-to-order furniture and can tailor products to your specifications.

What payment methods do you accept?

We accept major credit cards and direct bank transfers. Official purchase orders are accepted for government and commercial clients.

Will I receive an order confirmation?

Yes, you'll receive a confirmation email with your order details.

Can I pay by invoice or purchase order?

Yes, we accept purchase orders from approved business and government clients.

Design and Planning

Do you offer design consultations or space planning?

Yes, our team provides tailored design advice, including layout planning and product selection. Book a consultation to get started.

Can you help with large-scale office fitouts?

Absolutely. We manage projects from design to installation, coordinating with architects and trades as needed.

Can you match existing furniture or finishes?

Yes, we work closely with clients to match existing styles, colours, and finishes wherever possible.

Can I visit your showroom?

Yes, our Adelaide showroom is open by appointment. Contact us to schedule a visit.

Do you offer samples of materials or finishes?

We provide free samples for most upholstery and finishes. Request samples via our website or by contacting our team.

Do you provide 3D renders or floor plans?

Yes, we can provide 3D layouts and floor plans to help you visualise your new workplace.

Can you help with ergonomic workplace design?

Yes, we offer advice and products to create ergonomic, comfortable workspaces.

Delivery and Installation

Do you deliver outside Adelaide?

Online orders are currently restricted to the Adelaide Metro area. For deliveries outside this region, please contact us to discuss options.

How long does delivery take?

Delivery times vary depending on the product and location. Most items are made to order, so lead times will be confirmed during the ordering process.

Is installation included?

Installation is available for Adelaide and nearby areas. For other regions, please contact us to discuss installation options.

Can I tract my order?

Yes, once your order is dispatched, you'll receive a tracking link via email.

Do you deliver to multi-storey buildings or sites with restricted access?

Yes, but please inform us of any access restrictions when placing your order so we can plan accordingly.

Do you remove old furniture?

We can assist with furniture removal and recycling for large projects. Please enquire when placing your order.

Returns

What is your returns policy?

We offer a 30 day return window for most items. However, as most products are custom-made, refunds may not be available for change of mind returns.

How do I initiate a return or exchange?

Contact us at sales@creativesystmes.net.au with your order details. We'll guide you through the process.

What if I receive a damaged item?

Please notify us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or repair promptly.

Who pays for return shipping?

Return shipping costs depend on the reason for the return. Faulty or damaged items are covered by us.

Are there any items that cannot be returned?

Custom made or special order items may not be eligible for return unless faulty.

How long does it take to process a return?

Returns are processed as quickly as possible, usually within7-10 business days of receiving the returned item.

After-Sales Support

Do your products come with a warranty?

Yes, all Creative Systems furniture is covered by a minimum 12-month warranty. Some items may have extended warranties, check product page for details.

How do I make a warranty claim?

Email us with your order number and issue details. We'll assess the claim and arrange a solution promptly.

Do you offer spare parts or repairs?

Yes, we can supply replacement parts and offer repair services for eligible products.

Where can I find assembly instructions?

Assembly instructions are included with your product or available on request.

Who do I contact for after-sales support?

Reach us via our Contact Page, email, or phone for any support needs.